Thank you for your feedback, JTee. We're sorry to hear that your setup experience was frustrating.

The QR code should direct customers to our website assembly page, where you can select your specific goal size and access the appropriate setup resources. We've also provided a direct link next to the QR code (opengoaaalusa.com/buildLAX) for the Lacrosse Goal assembly guide.

We'd also like to clarify that the images included in the guide are intended as a visual reference to help speed up the build process. They are not the actual assembly instructions, as there are important details and steps contained within the written instructions that are not shown in the images alone.

That said, we understand your expectations for a premium product and would appreciate learning more about which parts of the setup process were unclear or difficult to follow. If you still need assistance, please contact us at wecare@opengoaaalusa.com and our team will be happy to help. We want to make sure you're completely satisfied with your purchase and enjoying your Open Goaaal as intended.

Thank you again for taking the time to share your experience.

Thanks, Ryan! We’ll take that as a compliment😄 really glad you had a great experience with our team. We’re always here to help

Thanks for the honest feedback, James. We’re really sorry to hear how frustrating the setup experience was, especially with the QR codes not working. That’s not the experience we want for you at all.

From what you described with the net not sitting flush and the frame not looking square, it sounds like something may be off in the setup or tensioning. We’d be more than happy to help you get it dialed in so it performs the way it’s designed to.

If you’re open to it, please reach out to us at wecare@opengoaaalusa.com with a couple photos of your setup. Our team can walk you through quick adjustments or provide updated instructions so everything sits correctly and feels solid.

We really appreciate you giving it a try and would love the chance to turn this around for you.

Hi Michael,

We love hearing this — thank you for sharing such a great review! It’s awesome to know your family is getting full-speed lacrosse practice right in your backyard. That’s exactly why we designed the Open Goaaal® 2-in-1 Lacrosse Goal with Backstop — so players can shoot at full power without worrying about lost balls, broken fences, or unhappy neighbors.

We really appreciate your patience with shipping and are so glad to hear it was worth the wait! Knowing it’s holding up to 80+ mph shots is the best kind of feedback we could ask for.

Here’s to more backyard reps, stronger shots, and no more ball hunts. 🙌
– The Open Goaaal! USA Team

Hi Nathan! Thank you for taking the time to leave us a review. We are thrilled to hear that you are enjoying our 2-in-1 Lacrosse Goal with Backstop and that it has met your durability demands. We designed it to be robust and easy to set up, so it's great to know that you have found it to be just that. We completely understand the convenience of having the net and backstop all in one, and we're glad it's working out well for you. Thank you for choosing our product and for your continued support. Happy corner ripping!