RETURNS AND EXCHANGE PROCEDURE
Can we help you? Before deciding to return your product, let us see if we can solve your problem. We’d really rather you enjoyed our product than sent it back. Get in touch with us now, whatever your issue.
Returns and Exchanges within 30 days
All returns/exchanges are subject to a 15% restocking fee. We want you to be delighted with your purchase, but if you are not you can return it within 30 days of receipt as long as it complies with the following conditions.
If you decide you don't want the product for any reason, you must return it WITHIN 30 DAYS UPON ARRIVAL OF THE PRODUCT. The product must be returned fully intact and in 100% resaleable condition. If it is not in resale condition, (for example, if you don't return all packaging, parts, accessories, or packaging is torn) there will be a 25% restocking fee. No returns will be accepted without prior authorization. We do not provide refunds for return shipping or return labels for products returned within 30-day return policy. Please call 800-616-1326 Ext. 2 and request a return authorization number.
We reserve the right to make a refurbishment charge (for breach of statutory duty to take reasonable care) for elements of the products that are returned in a damaged condition making them non-resaleable.
You have the responsibility to take reasonable care of the goods while in your possession. We consider it reasonable for you to carefully open the box and examine the goods inside, but not to erect the goal.
Your duty of care extends to ensuring that the goods are not damaged in transit, and so re-packing should be carefully undertaken.
If the return is a cancellation of the contract under the Distance Selling Regulations (UK Orders Only) and so is communicated to us by email within 7 working days beginning with the day you received the product, then we will refund the full price of the product you purchased and the original delivery price, but you are required to pay the cost of returning it.
There’s a fault with your product
We hope our product arrives with you in perfect condition. We quality check each net individually to ensure that there are no cuts, tears or breaks.
However, if you believe there is a fault with the product, then please email a picture to us of what you believe the issue is.
We offer a 1-year guarantee; and if we agree there is a fault, you have the right to have it refunded, repaired or replaced, whichever we believe is the most appropriate.
We will refund the original cost of purchase and delivery, and your cost of returning.
You’ve been sent an incorrect product
If you believe an incorrect item has been sent, then please email a picture to us of what you believe to be incorrect and we will refund your cost of return and send you a correct item.
If the correct item is then delivered and the incorrect item has not been returned, then you will be liable for the cost of this item.
How to send it back
Before returning your product, you must email us advising of the issue, and we will send you a Return Authorization Form and an RA Number to complete and include with the return. We do not provide refunds for return shipping or return labels for products returned within 30-day return policy.
Please write this RA number on your return shipping label (not on the box), and attach the label on the side of the box covering the original shipping label, not on the front of the box.
Our Returns address:
Open Goaaal USA
904 S. Main St.
Broken Arrow, OK 74012
We will usually process your refund as soon as possible, and in any case, within 14 days following receipt back at our warehouse. We cannot refund if the product you sent does not arrive back at our warehouse, so ensure you keep the tracking number.